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Jobs at Greenlane

Help Desk Support Specialist

Location: Torrance, CA

Type: Full Time

Min. Experience: Mid Level

Greenlane, founded in 2005 and based in Boca Raton, Florida, is the leading distributor of premium brands in the burgeoning head shop, smoke shop, and dispensary channels. Greenlane is known for its exemplary customer service, unique product offering, competitive pricing, unparalleled educational resources, and market leadership. We offer competitive salaries and great benefits, plus perks like gym membership subsidies, healthy snacks made fresh daily and more.

We are looking for an Help Desk Support Specialist to support our Torrance, CA office

Responsibilities:

  • Performing maintenance and problem resolution on Windows and Apple computers.
  • Understanding of  VoIP systems, how to add/remove users, call routings, setup new IVR.
  • Monitoring systems performance and proactively making recommendations for improvements.
  • Troubleshoot computer hardware and software and executing hardware upgrades.
  • Setting up new computers by imaging or cloning.
  • Manage Active Directory and groups in Windows Server 2016.
  • Support outside offices using our remote software.
  • Educating end users on new technologies and systems.
  • Ability to handle larger projects which will require managing contractors like camera system installs, or warehouse configurations that require new wiring.
  • Understanding of firewall rules and methodology.
  • Responding to emails in a upbeat, timely, professional manner using proper grammar and writing skills.
  • A keen ability to multitask without losing sight of our core ideals.
  • Basic knowledge of VMWARE and virtual servers.
  • Understanding of DHCP, DNS and standard network terminology.
  • Understanding of print servers.
  • Keep server room organized.
  • Keep storage/parts closet organized.
  • Purchasing of new computers, parts and toner.
  • Previous experience with an ERP like NetSuite or Sales Force.
  • Understand basic business structures. How an order flows through a system and it gets to the customer.

Qualifications:

  • College experience (computer science/ business IT) or certification is a plus.
  • Minimum 2 years of IT experience
  • Must be reachable during off hours
  • Excellent written (grammar) and verbal communication skills
  • Ability to perform due diligence before acting on a situation
  • Ability to learn new software easily.
  • HTML, CSS, or JavaScript are a plus
  • Experience with e-commerce platforms like Shopify, Magento, Woocommerce are a plus.
  • Many possibilities to advance within

By applying for this role, I understand that if I’m offered a position with the company I will be required to submit to the pre-employment aptitude testing, and background screening as a condition of employment.

Greenlane provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability or genetics. In addition to federal law requirements, Greenlane complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leaves of absence, compensation and training.

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