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Jobs at Greenlane

Returns Technician

Location: Torrance, CA

Type: Full Time

Min. Experience: Mid Level

Greenlane, founded in 2005 and based in Boca Raton, Florida, is the leading distributor of premium brands in the burgeoning head shop, smoke shop, and dispensary channels. Greenlane is known for its exemplary customer service, unique product offering, competitive pricing, unparalleled educational resources, and market leadership. We offer competitive salaries and great benefits, plus perks like gym membership subsidies, healthy snacks made fresh daily and more.

The Returns Technician will be responsible for the daily/weekly maintaining of product returns and will be the liaison for internal Customer Care support.


  • Receiving of authorized packages for return (RA) or Return to Sender (RTS) 
  • Verify the RA items, update documentation and perform follow-up as required 
  • Processing of Returns (repair/replace/refund) including sales orders, credit memos and similar
  • Some technical troubleshooting and component replacement on the products
  • Intercompany returns processing (VRA/RA)
  • Return to Sender (RTS) investigation and processing (re-ship/RA) 
  • Return shipping of product to customer through various ship methods 
  • Inventory management 
  • Product return to manufacturers for credit (VRA's), following manufacturer guidelines
  • Other duties and tasks as needed


  • General technical aptitude
  • High school diploma or equivalent required
  • PC skills with Office, Google Apps, Gmail and similar software knowledge
  • Small device returns/repair is a plus
  • NetSuite experience is a plus
  • Returns processing, shipping/receiving experience

By applying for this role, I understand that if I’m offered a position with the company I will be required to submit to the pre-employment aptitude testing, and background screening as a condition of employment.

Greenlane provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability or genetics. In addition to federal law requirements, Greenlane complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, transfer, leaves of absence, compensation and training.

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